Refund Policy

Last updated: 5 November 2026

1. Refunds to your customers

Refunds to your customers are made by you, from your WooCommerce admin or your Stripe Dashboard. Money is returned to the customer by Stripe from your Stripe balance. Your own store policy applies to your customers.

2. Our 0.5% fee on refunded payments

When you refund a payment from your WooCommerce admin (the Refund button in the order), our 0.5% fee on that payment is returned to you automatically: in full for a full refund, and in proportion to the refunded amount for a partial refund.

Refunds made directly in your Stripe Dashboard are not processed through PayGatePlugin, so our fee on those payments is not returned.

Stripe's own processing fees are governed by Stripe's pricing and are not controlled by us.

3. Disputes and chargebacks

Disputes and chargebacks are handled between you, your customer and Stripe under Stripe's rules. Our fee on a disputed payment is not returned.

4. Billing errors

If you believe a fee was charged by mistake, write to support@paygateplugin.org within 60 days of the payment. If we confirm the error, we will return the incorrect amount.

5. Contact

LIDER-YUG LTD, a company registered in Bulgaria under UIC 205957031, with its registered address at Bulgaria, Plovdiv, 4000, 1 Yan Hus St. Email: support@paygateplugin.org